# Operations Introduction

This section captures various artefacts that we have on the operational aspects of our software. You might wonder if you need to support Upmo for 24/7, which is a frequently asked question, check out the Incident Management page to see how we manage our support hours.

We want to prevent and mitigate incidents that have happened to us before, therefore we would normally have an incident postmortem session and publish the outcome here. The records are useful to serve as historical records of our learnings.